No answer is written on the spot
Customer-facing text is always a reply one of your agents already sent. A model chooses which one applies. It never composes the words.
About us
Yourbestsupportanswersalreadyexist.
They are sitting in the conversations your team has already had. We built an engine that uses them instead of writing new ones.
Why we exist
Support teams did not ask for a bot that writes better. They asked for one that stops telling customers things that are not true, so those customers stop demanding a person. Every conversation that gets handled correctly on the first try is one nobody has to pay an agent to repair.
What we hold to
Threecommitments.
Relevant and correct are different questions
One score tells you something similar exists. A separate check tells you it is about the same thing. Most systems only ask the first one.
A handoff is a correct outcome
Escalating is not a failure, and neither is answering. Escalating a question your team has answered a hundred times is the failure.
What we do not claim
No guarantee of zero wrong answers. A stored reply can still be matched to the wrong question, and we would rather name that than hide it. We take no actions in your systems, we do not detect personal data, and every number on this site has a published source behind it.
We will get back to you about setting it up on your support history.